Accomplished hospitality professional career with comprehensive experience across all operational aspects from customer management, personnel training & development, financial control, budgeting and forecasting, utility management, maintenance, engineering, energy conservation and food services. Specialized Background includes leading operations, teams, and processes to drive business and guest service success within highly regarded establishments across the globe. From training and developing staff and overseeing profit & loss responsibilities to driving sales & marketing efforts and resolving customer issues and concerns, whilst excelling at managing teams, propelling revenue enhancement, and stimulating maximum levels of guest service and satisfaction.
Possess sound knowledge of various health & safety regulations, performing work as per customer standards, developing strategies to facilitate business growth and design various financial processes.
Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources, holding excellent skills in sales and marketing, including showing, promoting, and selling.
Outstanding production management experience with international franchises in Lebanon, KSA, Jordan and various hospitality concepts in Bahrain, UAE, France, and Japan including multiple grand openings.
Extensively traveled to Japan, London, and Germany for attending and taking part in various international exhibitions, seminars, and events